Shipping
Free Standard Shipping on Orders Over $450
Free Standard Shipping with any online purchase of $450. (merchandise subtotal excludes store pick up items; merchandise subtotal is calculated before sales tax and after coupons). Orders typically arrive within 1-5 business days. Items shipped directly from the manufacturer or to Alaska and Hawaii have longer delivery lead times. This offer does not apply to international.
Carriers
We use the following carriers to deliver our orders:
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information via E-mail.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products and your location. In the checkout process you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
Return shipping expenses are responsibility of the customer.
- Products must be in the condition you received them and in the original box and/or packaging.
- Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective.
- We do not accept returns on modified products requested by the buyer. E.g. Locks rekeyed, re-handed, etc.
- We do not accept returns on special ordered products or products drop shipped from the manufacturer.
Please email sales@securitylocksupply.com to request a Return Merchandise Authorization (RMA). Instructions and mailing address will be provided along with the RMA#.
- Security Lock Supply LLC approval must be obtained prior to return of any merchandise. Returns without an RMA number will be refused and returned at the shippers expense.
- Return for refund will not be allowed if it has been more than 30 days after original invoice date.
- All returns are subject to inspection and a 15% restocking fee.
- If an item returned is found to be in unsellable condition, the customer may elect to have the item returned back. If returned, the customer will be responsible for shipping charges to return. The decision must be made within 15 days after advisement by Security Lock Supply LLC No refund will be issued.
Return Exceptions
Some items can not be returned if they are opened. These include electronic devices and hardware in blister package.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your item is in new condition, not opened you may exchange it for any other that matches the same price. You will subject to a 15% restocking fee, but you still will have to pay return shipping.